File a Complaint With The Foundation Repair Network

The Foundation Repair Network acts as a neutral third-party advocate for homeowners and property owners who experience problems with a foundation repair contractor listed in our network. If you believe your contractor did not meet professional standards, failed to honor a warranty, provided misleading information, or performed unsatisfactory work, FRN is here to help review your case.

Each complaint is evaluated carefully. We review contracts, photos, inspection reports, repair details, and communication history to determine whether corrective action is needed. Our goal is to ensure that homeowners receive honest recommendations, quality workmanship, and fair treatment.

When Should You File a Complaint?

  • Workmanship issues after foundation repairs
  • New structural movement or cracking following repairs
  • Contractors failing to follow the agreed repair plan
  • Warranty disputes or refusal to honor warranty terms
  • Misdiagnosis, inaccurate bids, or misleading recommendations
  • Incomplete work or unprofessional behavior
  • Concerns about overcharging or unnecessary repairs

If you’re not sure whether your issue qualifies, submit the form anyway — FRN will review your information and advise you.

How the Complaint Review Process Works

  1. We review your documentation, including photos, contracts, repair invoices, and inspection notes.
  2. We compare the contractor’s work to accepted foundation repair standards.
  3. We determine whether repairs were performed correctly and according to the agreed scope.
  4. We contact the contractor if corrective action or clarification is needed.
  5. We recommend solutions when structural or workmanship issues are confirmed.
  6. We provide written findings with clear guidance on next steps.

What to Include in Your Complaint Submission

  • Property address
  • Contractor’s name and company
  • Description of the issue
  • Date repairs were performed
  • A copy of the contract or repair bid
  • Inspection reports (if available)
  • Photos or videos of the issue
  • Notes about conversations or promises made
  • Any attempts to resolve the problem

Before You Submit

These resources may help you identify whether your concerns relate to improper repairs:

Submit Your Complaint Below

Please complete the form below and upload any supporting photos or documents. Our team will review your case and respond as quickly as possible.